BitRock :: Products :: Web Stacks

Installation & Configuration Support

In addition to community-provided support, commercial support is available directly from BitRock, providing a single resource for issues you may encounter. We take pride in providing world-class support to our customers. Any questions or problems are handled directly by our expert developers, so you can be confident you will receive timely, knowledgeable support.

Support Plans

Whether you are an end-user running LAMP on your private server, or an enterprise deploying LAMP company-wide, our experts are available to assist you. From installation to customization, the BitRock team will work with you to ensure that your systems are operating smoothly.

Web Stack support plans offer:

An affordable way to deploy LAMP in your environment with the support of experts.
Installation, configuration, and basic trouble-shooting support.
Notification of updates and enhancements to the Web Stack you have chosen to deploy.
Rapid responses to your questions via email.
One year of expert support from the BitRock team.

Support subscriptions are priced as follows:

	Tier 1	Tier 2	Tier 3	Enterprise
Support Hours	8x5 EST	8x5 EST	8x5 EST	24x7
Max. # of Servers	1	5	15	Unlimited
# of Incidents	5	12	24	Unlimited
Pricing	$500 / year	$2,000 / year	$4,000 / year	Ask Us

To purchase a Web Stack Support Plan, please send an email to lampstack@bitrock.com.

The plans listed above include installation, configuration, and basic troubleshooting support for the Web Stack of your choosing. We do not currently offer advanced support for the components of LAMPStack through our standard support plans. Comprehensive support contracts that cover all components of our Web Stakcs are available through our Professional Services group. If you are interested in advanced support, or have general questions regarding our subscriptions, please send an email to lampstack@bitrock.com.

We specialize in building customized distributions of open source software. Visit our Custom Stacks section for more information.

Consultants, Integrators, and OEMs

In addition to supporting businesses and individuals, Bitrock has an array of programs for those interested in offering Bitrock Web Stacks to their clients. Having a commercially supported, standardized platform will give your customers the peace of mind necessary for adopting LAMP-based solutions. We will work with you to design the best combination of products and services to meet your needs.

To learn more about Bitrock's programs for consultants, integrators, and OEMs, please email info@bitrock.com.