The BitRock Network Service enables software companies to improve product development and support processes by providing better insight into their user base.
SAN FRANCISCO, CA -- January 6, 2009 -- BitRock Inc, the leading provider of deployment tools and services for enterprise application companies, announced that its Network Service is enabling software companies to build more profitable businesses by improving product development and support processes. Leading open source companies are leveraging the BitRock Network service to provide valuable services to their users and gain better insight into their customer base.
"Prior to the Network Service, we had to combine data from customers, downloads and forum posts to determine which platforms and features are most important to our users. Now that we're using the Network Service, we have a much clearer picture of how our software is being deployed." said Tara Spalding, vice president of marketing of Groundwork Open Source, the market leader in commercial open source systems and network management software. "The data will help us deliver a product that meets the evolving needs of our users."
With the BitRock Network Service, software vendors can open a two-way communication channel with their users. During the installation process, users are asked if they would like to opt-in to the Network Service. Doing so enables them to receive update and other valuable notifications directly through the application's interface. As part of facilitating the update process, the Network service collects and transmits data regarding the application version, operating system, and other environment-related metrics. This data gives software vendors valuable insight into how their software is being deployed, resulting in better-informed product development decisions. Support issues can also be resolved more efficiently thanks to the data collected by the Network Service.
"The Network Service presents a win-win situation for KnowledgeTree community members and our company." said Daniel Chalef, CEO of KnowledgeTree, an open source document management software company. "Our users get additional value in the form of updates and technical bulletins, ensuring that they are aware of new releases and patches as soon as they are made available. We benefit by gaining more visibility into our community user base so that we can make more informed product development decisions."
"We make it very easy to integrate the BitRock Network Service with third party software," said Erica Brescia, CEO of BitRock. "It's also a hosted service, so there are no servers to maintain and there's no software to install. Companies can quickly start using the Network Service to improve product development and support processes."
Visit www.bitrock.com/network for more information or to request a live demo.
BitRock provides tools and services to help software companies build their businesses. Working with BitRock enables software vendors to deliver their software in easy to install packages and offer value-added services such as automated updates and monitoring to their customers.
Founded in 2003, BitRock is a privately held software company with offices in Seville, Spain and San Francisco, USA BitRock's clients range from large corporations and governments to independent software vendors and educational institutions, as well as the leading commercial open source companies.
Please visit www.BitRock.com for additional information.
San Francisco-based GroundWork Open Source, Inc. (http://www.groundworkopensource.com) is the market leader in commercial open source network and systems management software, delivering enterprise- class network, system and application management solutions at a fraction of the cost of proprietary solutions.
GroundWork's best of breed approach gives customers the flexibility to use diverse open source and proprietary technologies together under a unified interface, allowing users to leverage the advantages of open source while simultaneously preserving existing investments in legacy management tools. GroundWork's solutions are in use at organizations like Academy of Motion Picture Arts and Sciences, AOL, Genworth Financial, SAIC, Seton Hall University, Siemens, and World Bank. GroundWork's solutions are available from GroundWork, its partners including Red Hat, Unisys, Fujitsu, and a worldwide network of channel partners. The company is privately held, with investments from Canaan Partners, Mayfield Fund, JAFCO Ventures and SAP Ventures.
KnowledgeTree is open source document management software designed for business people to use and install. Seamlessly connect people, ideas, and processes to satisfy all your collaboration, compliance, and business process requirements. KnowledgeTree works with Microsoft® Office®, Microsoft® Windows® and Linux®.
Commercial customers include Sony Entertainment, Societe Generale Group, and Mazda Motor Europe. Visit http://www.knowledgetree.com